Shipping & Returns
The Design Palette only uses professional freight experts that specialise in the tile industry and have the right vehicle to deliver your tiles in a professional and safely manner. Delivery arrangements should be made 2-3 days in advance, unless discussed otherwise to plan the best day for your delivery. To book in your delivery please call The Design Palette on or email us at firstname.lastname@example.org.
All deliveries will be kerbside unless other arrangements have been made. Goods will be left at the spot deemed the most safe and secure. Once tiles are delivered to the kerbside, they become the sole responsibility of the purchaser. For smaller orders, it is at the discretion of the courier should they choose to deliver beyond the kerbside ie to a residential address doorstep or similar.
We deliver Australia wide.
For Sample Delivery you can expect your delivery within 7 days from time of order. Please note: We do not deliver to PO Boxes.
Refunds will be available for sample tiles with major faults/defects as per Australian Consumer Law.
Returns on Orders
Please choose your tile products carefully. The Design Palette reserves the right to accept or reject returns.
We may provide credit for the return of undamaged stock if all the following complies;
Advice regarding intention to return goods must be received within seven (7) working days of delivery date and returned within twenty four (24) days of delivery date.
A receipt note must be obtained from The Design Palette in order to substantiate the return of goods.
Goods returned must not be marked or damaged and must be in full unopened boxes.
Any credit for goods returned will be made at the rate equal to the purchase price less a handling charge for 30%.
Goods are returned to our nominated warehouse at your expense.
Goods in shades no longer kept in stock by The Design Palette will not be accepted.
We will not accept damaged goods, custom or special orders, goods that have been installed and altered or loose pieces not in original packaging.
Leftover tiles will not be accepted for return or exchange.